orochi Live Dealer Casino Platform – QRIS, e-wallet & mobile banking Deposit Tables

Service availability

We at orochi operate our platform only in jurisdictions where online gaming and sports wagering are legal under local law. Our service is not available everywhere, and access depends on your location and applicable regulations. Users who wish to join orochi are responsible for verifying that opening an account and using our platform complies with the laws of their own country, state, or territory. We do not operate in jurisdictions where online wagering is prohibited. Common supported regions include major cities across Indonesia such as Jakarta, Surabaya, Bandung, Medan, and Semarang, as well as select markets across Southeast Asia where regulatory approval exists. If you are uncertain whether our service is available in your area, please contact our support team before attempting to register. We reserve the right to restrict or terminate access to users in unsupported jurisdictions, and we will not process withdrawals from accounts opened in violation of local law.

Account eligibility

To open an account with orochi, you must meet certain eligibility criteria set by applicable law in your jurisdiction. Accounts are intended for individuals who are of legal age to participate in gaming activities under their local law. During account registration, you will provide personal information including your full name, email address, phone number, and a valid government-issued ID. During the verification process, we request a photo ID and a selfie to confirm your identity. This Know Your Customer (KYC) process is a standard industry practice and a legal requirement in most jurisdictions. Your account will remain in a pending state until verification is complete — typically this takes subject to verification to 1 hour during business hours. Accounts that fail verification will be suspended, and you may request a review if you believe an error has occurred. Minors and individuals who do not meet their jurisdiction's legal requirements for gaming are not permitted to hold accounts on our platform.

Local-law responsibility

It is the sole responsibility of each user to determine whether opening and maintaining an account on orochi complies with the laws of their residence. While we strive to operate only in legal jurisdictions, we cannot guarantee that every user's local law permits access to our platform. Some countries, regions, or territories may prohibit online gaming entirely, may require a local license that we do not hold, or may impose restrictions on certain game types. By opening an account, you confirm that you have reviewed the laws applicable to your location and that you are not breaking any local statute or regulation by using our service. We do not provide legal advice, and we strongly encourage you to consult a local attorney if you have doubts about the legality of gaming in your area. Users who access our platform from jurisdictions where it is prohibited do so at their own legal risk, and we will not be liable for any legal consequences they may face.

Data and privacy scope

orochi collects personal data — name, email, phone, ID photo, selfie, and account activity logs — primarily to comply with KYC and anti-money-laundering regulations. This data is encrypted and stored on secure servers. We do not share your personal information with third-party marketers, and we do not sell your data. Your account activity (deposits, withdrawals, game history, play sessions) is logged for regulatory compliance and dispute resolution. You have the right to request a copy of all data we hold about you, and you may request deletion of your data, subject to legal retention periods (typically 5–7 years for transaction records). Our full privacy policy is available on the site and explains how we collect, use, and protect your information. If you have questions about your data or wish to exercise your data rights, contact our legal team via email at the address listed in the policy. Response time for data requests is typically 5 working days.

Contact for legal inquiries

If you have legal questions, compliance inquiries, or wish to file a formal complaint about orochi's service, our legal and compliance team is available via email. You can reach us by sending a message to the legal contact address published in our legal notice section — response time is typically 5 working days for initial acknowledgment and 15 working days for a substantive reply. For disputes about a specific transaction or bonus, contact our regular support team via live chat or email first; they handle most issues within 2–4 hours. If you are not satisfied with the support team's response and wish to escalate, request to speak with the compliance officer via email and include the reference number of your original query. In some jurisdictions, you may have the right to lodge a complaint with a local gaming regulator or consumer protection authority; we will cooperate with any official investigation or regulatory request.